1. Eligibility for Refunds

Refunds are strictly limited to cases involving the following issues:

• Damaged products upon arrival.

• Defective items that do not function as intended.

• Incorrect products received (wrong size, color, or model).

2. Reporting Requirements

To initiate a claim, please ensure you meet the following criteria:

• Timeline: Requests for return or replacement  must be raised within 48 hours of delivery.

• Evidence: You must provide clear images or videos of the product and its packaging to verify the issue.

3. Non-Refundable Items

Returns will not be accepted for:

• Opened or used products.

• Items returned without original packaging, tags, or seals.

• Orders purchased during special discount or clearance sales.

4. Processing Timeline

Once your return request is inspected and approved:

• Method: The refund will be credited to your original payment method.

• Duration: refund will be processed within 7–10 business days to the original source of payment method.

• replacement /exchanged products will be delivered within 2-3 days.