Last Updated: May 11, 2026

At Botanic Balance, we believe in transparency—both in our ingredients and in how we handle your data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Personal Information We Collect

When you interact with Botanic Balance, we collect:

• Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Device Information: We automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

• Wellness Preferences: If you participate in quizzes or sign up for personalized recommendations, we may collect information regarding your skin type, health goals, or product preferences.

2. How Do We Use Your Personal Information?

We use the information we collect generally to:

• Fulfill Orders: Process payments, arrange for shipping, and provide you with invoices and/or order confirmations.

• Communicate: Screen our orders for potential risk or fraud and provide you with information or advertising relating to our products.

• Optimization: To improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the store).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your information, as described above. For example:

• E-commerce Platform: We use WooCommerce to power our online store.

• Logistics Partners: We share your address and contact details with shipping carriers to deliver your Botanic Balance products.

• Analytics: We use Google Analytics to help us understand how our customers use the Site.

4. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through the settings of your social media platforms (Facebook, Instagram, etc.).

5. Your Rights

If you are a resident of certain regions , you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Data Retention

When you place an order through Botanic Balance, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

Email: help@thebotanicbalance.com